Support
By conducting regular customer surveys, investing in new technology, and training our staff to the latest industry standards, we ensure that our hosting services are amongst the best in the industry.
We continuously review and develop our hosting systems to ensure that customers get the best assistance we can provide. With continuous improvement, we believe the technical support we provide has the ability to quickly and effectively deal with and relive any problems, issue or queries that may arise.
Our approachable and fully trained helpdesk aims to respond to queries within an hour. All Line3 hosting engineers are trained and have experience in Microsoft Windows, Linux and Virtual operating systems.
If you prefer not to talk to our engineers direct, we provide a knowledge base that customers can search to find answers to common questions, or to use the document library to get detailed help. We have also provided video presentations of the virtuozzo and plesk control panels to provide walkthroughs of common server tasks.
We are always on hand for our customers - 24 hours a day, 365 days a year. Simply email our helpdesk on https://support.line3.co.uk.
To maintain a strict record of support requests and to ensure that issues are dealt with correctly, we request that all our web hosting customers raise support issues via our helpdesk.